Here is the comment I added:
I have refused to buy Sony products for a couple of years now because of their customer unfriendly policies. This is very painful to me, as a geek: after all, Sony make some great products. But, fortunately for us, they do still have competitors. I strongly urge others who are outraged by this behaviour to adopt the same refusal to do business with Sony. Not just for CDs but also TVs, Vaios, etc.Unless Sony get to feel pressure they will not change. We need to make sure that the equipment divisions of Sony also understand that the media division is damaging the whole Sony brand and is costing them business as well.
